Terms and Conditions
Unused gas credit notification
We would like to advise all our Rockgas residential customers who use cylinder bottles, that Unused Gas Credits (UGC) will no longer be applied from June 6th 2023.
If an account is closed and/or residents move house, we will continue the usual process where cylinders are picked up for return and a credit is applied, or refund given for unused gas subject to an administration fee. No UGC will be applied for cylinders weighing less than 10kg.
Rockgas is seeking to ensure we operate our branches across New Zealand in a simplified and standardised way and believe clarity on this issue will help us improve our service to you.
15 April 2023
We’re updating all our Rockgas systems and processes, and as part of this we’ve updated our terms and conditions.
These take effect on 15 May 2023 for current customers and immediately for new customers.
While there are no major changes, the updates relate to:
- obligations of “Non-occupying customers”, for example landlords;
- ensuring our drivers have safe, unobstructed and easy access to the property;
- simplifying invoicing and payments processes and terms (We notified some changes to these on our website at the end of March 2023);
- force majeure events;
- termination; and
- authorised persons.